This website ("Website") is owned and operated by dentafend ("we" or "us"). We prioritize your privacy and understand the significance of the information you provide. This Privacy Policy outlines how we handle the information we collect when you visit and use our Website.
This policy details the types of information we gather, how we use and safeguard it, the duration for which we retain it, and the entities with whom we may share it. It also explains your rights and options concerning your information. By accessing or using our Website, you consent to our data practices as described in this Privacy Policy.
This policy forms an integral part of our Terms of Service.
1. GDPR Compliance
In compliance with the EU General Data Protection Regulation (GDPR), we act as the “Data Controller” for all information collected from visitors and users of our Website and services. Our GDPR practices include:
(a) Ensuring that third parties with whom we share user information are GDPR compliant.
(b) Storing data in a way that allows us to locate and delete information upon user request.
(c) Using collected information solely for purposes outlined in this Privacy Policy.
(d) Notifying users of any changes to this policy.
(e) Appointing an internal Data Protection Officer to oversee our privacy practices and handle data access and deletion requests.
2. Information We Collect
(a) Personal Data:
(i) Definition: Personal Data refers to information that identifies you personally, such as your name, email address, phone number, country, city, state, and zip code, which we collect when you fill out contact forms, engage in email correspondence, or participate in forums or chats.
(ii) Collection: We collect Personal Data when you submit a contact form, start an online chat, or post to our user forum. We also record your IP address and/or mobile device identifier, which may become Personal Data when combined with other information.
(iii) Usage: Personal Data is used to communicate with you, respond to your inquiries, send account notices and promotional materials, and provide location-based information.
(iv) Storage: Personal Data is transferred and stored on Amazon Cloud servers, both within and outside the United States.
(b) General Information:
(i) Definition: General Information is anonymous data that does not identify you personally, including your IP address, device identifier, browser type, ISP, and the URL of the last page visited before our site. This data helps us understand how users interact with our site and services.
(ii) Usage: We use General Information to improve our services and customize user experiences. Cookies, set by services like Hotjar, Google Analytics, Facebook, and ZenDesk, help us collect this data.
(iii) Storage: General Information is stored on Amazon Cloud servers, both within and outside the United States.
3. Information Sharing
We do not share Personal Data with third parties for marketing purposes without your consent. We may share Personal Data in the following cases:
(a) Service Providers: We share data with third-party service providers such as Amazon Web Services, ZenDesk, Amazon SES, Google Analytics, and Hotjar to perform specific functions on our behalf.
(b) Law Enforcement: We may disclose information if required by law enforcement authorities, courts, or regulators, or to protect legal rights.
(c) Bulk Asset Transfers: In business transactions or bankruptcy, customer information, including Personal Data, may be transferred to third parties.
(d) Other Third Parties: We may disclose information to protect our rights, property, safety, or the safety of others.
4. Information Protection
We implement technical and organizational measures to protect data from unauthorized access, loss, or damage. Access to User information is restricted to employees who need it for their roles. However, no security system is foolproof, and we cannot guarantee complete security. Be cautious when using shared computers and always log off and close your browser when finished.
5. Data Retention
We retain Personal Data and General Information for as long as necessary to fulfill business purposes or comply with legal requirements. We may anonymize information for longer-term retention. You can request data deletion as described in Section 6.
6. Your Rights and Options
(a) All Users:
You may opt-out of non-account-related emails by clicking "unsubscribe." You can also request data deletion or restrict sharing of your Personal Data. Note that this may affect your ability to use our Website.
(b) EU Citizens:
You can request access to or deletion of your Personal Data, or exercise other GDPR rights by contacting our Data Protection Officer. Requests will be processed free of charge within 30 days.
(c) California Residents:
Under CalOPPA, you may request information on Personal Data shared with third parties for direct marketing and the identities of those third parties. Requests should be directed to our Data Protection Officer. Note that we are required to respond to one request per year.
7. Tracking and Do-Not-Track Requests
We use tracking technologies to monitor online activities over time and across websites. We honor Do-Not-Track requests from web browsers.
8. Privacy Policy Changes
We may update this Privacy Policy at our discretion. Changes will be communicated through a pop-up on our website. Continued use of the Website following changes signifies your acceptance of the revised policy.
9. Questions
For questions regarding this policy or the information we have collected, please contact our Data Protection Officer. We are committed to addressing any concerns or inquiries you may have.